On August 11, after one month in beta, Ukrzaliznytsia, in partnership with Mastercard , launched a new mobile application for selling tickets and informing passengers. It is already available to all users on iOS and Android.
Ukrzaliznytsia separately emphasizes that it is it that is the direct seller of tickets through the new application, which means that the cost of tickets for passengers will be as profitable as possible – without additional commissions that partner services may charge (Privat Bank, Tickets.ua, Proizd.ua and others). ). Passengers will be able to pay for tickets directly in the mobile application with a digital card using Apple Pay, Google Pay, or they can enter bank card details and save them in the payment application. Once paid, the ticket can be added to Apple Wallet or Google Wallet.
The main functions and capabilities of the official application “Ukrzaliznytsia”
With it, you can:
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- purchase tickets for all long-distance trains in Ukraine;
- return tickets;
- receive notifications about the flight and the way of arrival / departure of the train;
- find the necessary flight and answers to frequently asked questions about transportation;
- get access to your personal account with the preservation of flight history and passenger data for quick re-orders.
Ukrzaliznytsia also reports that the next stage of its digitalization plan will be the development of a new website, a single portal for on-board services and the development of an online order for the usual railway services: transportation of a car in a wagon, station porter services, search for lost things and booking a lounge. So far, the carrier has not announced the specific dates for the introduction of new online services.
As for the old Ukrzaliznytsya app called “Railway Tickets”, it was launched in February 2017 on Android, and in July of the same year on iOS . You can also recall the scandal in 2019, when Ukrzaliznytsia accused its former partner , the developer of booking.uz.gov.ua , of stealing more than UAH 50 million and announced the development of its own online ticketing service. As part of the updated strategy for the development of online services, in January 2021, the national carrier launched its first chat bot in Viber and Telegram, and at the end of last year it also appeared on Facebook Messenger and Apple Messages. By the way, last week the Apple Messages chatbot had the opportunity to pay for tickets via Apple Pay.
