‘My dying Godmother left me £135k but the paperwork has gone missing’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, On a beautiful spring day two…
How I beat Britain’s biggest companies and won £2m for Telegraph readers
Another success involved getting debt collectors to stop chasing a reader for an alleged debt on a Corgi toy ice-cream van – worth £1.99. It was hardly…
‘My wife died then Access Self Storage threw away her valuables’
Sally says: What a horrible situation you found yourself in. Losing your wife in such shocking circumstances must have been hard to deal with. The last thing…
‘My son had £6,000 stolen in NHS Covid pass scam’
Sally says: Your son should have been full of excitement about starting university. Instead, crooks took that all away when they stole his money and left him…
‘O2 sent my daughter a £2 chocolate bar instead of a £1,000 iPhone’
Sally says: You sent me a photo of the offending confectionery – a rather mangled-looking Reese’s chocolate bar which probably cost no more than £2. The fraudster…
‘FedEx thinks I owe it £600’
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‘Why is Currys silent over my £400 soundbar refund?’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Sally, In October we ordered two LG…
‘I’ve been waiting for my promised £1,700 Disneyland Paris refund for a year’
Sally says: Waiting a year for a refund is no joke and enough to test anyone’s patience. Mary Poppins wouldn’t approve. I decided it was time to…
‘I had a £470 gift card but Apple wouldn’t let me use it’
Sally says: Your problem caught my eye because I often find that my index finger hovers over the Apple Store icon on my iPhone when I’m actually…
‘I lost £1m in a savings bond scam but Santander won’t reimburse the full sum’
Sally says: I asked Santander to see if there was more that could be done for you. It reported that when you made your first payment on…
‘I bit down on a pig’s tooth in a pork pie and M&S won’t pay my dental bills’
Sally says: Ouch. I can almost feel the discomfort you went through when biting down on that rogue material in your pork pie. I certainly felt your…
‘The council fined my builder £500 – now he refuses to work for me’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Sally, In the summer of 2020, the…
‘My elderly mother has been left high and dry over £3k flooding claim’
Sally says: It is really not on, leaving an elderly homeowner waiting seven months to get her house back into shape after a flood. I find it…
‘I’m in hospital but Vodafone is going to cut off my data’
Sally says: As soon as I read your plea I messaged Vodafone to ask it to get in touch with you as soon as possible and help…
‘Surveyor who missed asbestos left my pregnant partner and me homeless’
Sally says: I shudder to think how you and your partner must have felt when the asbestos problem came to light. Asbestos is something that many people have…
‘Thames Water has demanded £700 and ignores me when I say it should be £20’
Sally says: I contacted Thames Water and asked it to pull the plug on these repeated mailings and get your bills sorted out once and for all….
‘I lost £10,000 to scammers and Santander refused to help’
Sally says: You first contacted me in July 2021, after Santander rejected your claim for reimbursement. I asked the bank if it would look at your case…
‘A forex course I cancelled won’t refund me my £3,000’
Sally says: You have had a most frustrating experience with this forex training company. First, being lured in with a soft sell about how you were one…
‘AIG cancelled my health check cover’
Dear Sally, I have held a Ladyscreen policy (originally from American Express but now AIG) since May 2002, which gives me cover for checks against certain female…
‘A missing signature cost me a £15,000 insurance payout’
Sally says: I asked Zurich to help put you out of your bureaucratic misery. After investigating, the company confirmed that there had been some confusion over the…
‘Hermes lost a £1,000 painting I was donating to charity’
Sally says: I receive many complaints about courier packages that go missing and share your opinion that their disappearance without explanation is not acceptable as it can…
‘Amazon embarrassed me when I tried to return a Christmas present’
Sally says: We have all been there: full of expectation while unwrapping a Christmas present, only to find it is something that does not fit, is a…
‘EasyJet refused to help my elderly friend find his Covid travel documents, so he missed his flight’
Sally says: You were angry about what had happened to your friend, who was travelling alone and had also recently been diagnosed with cancer, so was feeling…
‘TSB refused to refund me after I was scammed, despite its fraud refund guarantee’
Sally says: Readers who turned to my column on Boxing Day will have seen my review of the most common complaints I investigated in 2021. I am…
‘I spelled my husband’s name wrong on his plane ticket’ – and other marriage-ending travel mistakes
Even the savviest of travellers can find themselves in the midst of a holiday nightmare, especially after two years off the road. It happened to me recently…