‘Johnsons ruined my favourite suit jacket and won’t compensate me to buy a new one’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, I regularly use the Johnsons located…
Soho House founder Nick Jones: Just be ‘interesting – and nice’
Prices of stays in some of its properties went up by as much as 30pc in the last quarter of 2021, while food and drink prices moved…
‘My friend died days before our 60th birthday party – now the venue won’t refund me’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, To celebrate our 60th birthdays, a…
Seafood prices set to rise as cost of diesel keeps trawlers in port
Ms Macdonald told Today: “Anybody who is involved in fishing activity, where fuel is essentially your largest running cost, is really feeling the consequences of these increased…
Hornby runs out of steam as delays hit sales
Last summer, the UK had to grapple with a chronic shortage of drivers with as many as 100,000 lorry driver roles needing to be filled. The war…
Globalisation is dead, declares Levi’s boss
The chief executive of Levi’s has declared globalisation “dead” following months of supply chain chaos and rising freight costs. Chip Bergh, chief executive of the 169-year-old denim…
Legal battle threat over TM Lewin
The former owner of TM Lewin is threatening to take legal action against a company that rescued the shirtmaker from collapse. Torque Brands Holdings has alleged that…
‘Thieves used a hotel masterkey to steal my £3k laptop but Crowne Plaza won’t pay up’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, In December I checked into the…
‘A charming conwoman slowly seduced me and stole £35,000’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, Last year, I met a woman…
Shoppers face soaring egg prices as producers scramble to avoid collapse
Shoppers are braced for a steep rise in the price of eggs and cucumbers as industry chiefs warned that producers face collapse amid spiralling costs. Free range…
Visa and Mastercard caught in legal storm over card fees
More than 100,000 British companies are to sue Mastercard and Visa over claims they charge fees on corporate credit cards at up to six times the maximum…
Cineworld chief’s quest to remain Mr Invincible
In December last year, an Ontario court awarded Cineplex nearly $1bn in damages after judges ruled against the UK chain. Cineworld is appealing the verdict. Greidinger remains…
Income squeeze worse than aftermath of financial crisis, warns Next chief
The boss of Next has said that the current squeeze on incomes is worse than the damage wrought during the financial crisis, as the retailer warned the…
‘I was jailed for being a paedophile and then Premier Inn denied me £107 refund’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, In 2019 I booked to stay…
‘Sewage flooded our garden but Southern Water won’t replace my children’s contaminated toys’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, On Hallowe’en last year my husband…
‘BMW is refusing to fix my £62k electric car that takes nine hours to drive up North’
Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here. Dear Katie, Last year I decided it was…
TM Lewin collapses for second time in two years
Shirt maker TM Lewin has collapsed for the second time in less than two years as demand for suits and formal tailoring fails to recover after pandemic….
‘Currys has insured my VHS since 2002 but now won’t repair it’
Dear Reader, I asked Currys when it stopped selling and repairing video recorders and it declined to say. Newspaper cuttings from 2004 show the retailer’s sister firm,…
Next bets on the department store of the future
Trials for hybrid shops, selling just cosmetics and homeware, were first unveiled in July 2020. The Beauty & Home stores sell more than 250 products previously only…
Halfords to start selling secondhand bikes
Halfords is moving into the increasingly lucrative market for second-hand bicycles, offering customers up to £250 for their unwanted two-wheelers. The company estimates there are 7m bicycles…
Town centres are here to stay – it’s time we made them fit for the 21st Century
Q: With the news that Northampton has one of the worst rates of vacant units in the UK, at 25pc, what can councils do? Are there any…
Shoppers spared new online sales tax – for now
Mike Cherry, national chairman of the Federation of Small Businesses, said new taxes should be avoided. “Small firms already face a host of expenses when they sell online,…
Matt Moulding’s THG faces ugly row over beauty discounting
Beauty suppliers to THG are restricting the flow of stock to Matthew Moulding’s online retail empire over concerns it is too aggressively discounting to hit sales targets,…
JD Sports and Footasylum fined £5m over car park merger meeting
Trainer sellers JD Sports and Footasylum have been fined £5m after their chief executives unlawfully discussed commercially sensitive information without telling the mergers regulator. The Competition and…
Amazon officially a supermarket, say competition chiefs
Amazon is now officially a supermarket, the competition watchdog has said, in a move that means the tech behemoth will be covered by stricter rules policing the…