‘Johnsons ruined my favourite suit jacket and won’t compensate me to buy a new one’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.    Dear Katie, I regularly use the Johnsons located in my local Waitrose to dry clean the dress and jacket suits I... Read more

Soho House founder Nick Jones: Just be ‘interesting – and nice’

Prices of stays in some of its properties went up by as much as 30pc in the last quarter of 2021, while food and drink prices moved 5 to 10pc higher.  Jones shrugs off the question of whether it will... Read more

‘My friend died days before our 60th birthday party – now the venue won’t refund me’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie, To celebrate our 60th birthdays, a dear friend and I booked a venue called Simulacra in London for a... Read more

Seafood prices set to rise as cost of diesel keeps trawlers in port

Ms Macdonald told Today: “Anybody who is involved in fishing activity, where fuel is essentially your largest running cost, is really feeling the consequences of these increased fuel prices. “People are resorting to some of the types of things they... Read more

Hornby runs out of steam as delays hit sales

Last summer, the UK had to grapple with a chronic shortage of drivers with as many as 100,000 lorry driver roles needing to be filled. The war in Ukraine has further compounded the issues for companies, pushing petrol and diesel... Read more

Globalisation is dead, declares Levi’s boss

The chief executive of Levi’s has declared globalisation “dead” following months of supply chain chaos and rising freight costs. Chip Bergh, chief executive of the 169-year-old denim brand, said: “Everybody knows the supply chain issues that have impacted our business... Read more

Legal battle threat over TM Lewin

The former owner of TM Lewin is threatening to take legal action against a company that rescued the shirtmaker from collapse. Torque Brands Holdings has alleged that the 124-year-old clothing brand was tipped into “premature administration” last month by its... Read more

‘Thieves used a hotel masterkey to steal my £3k laptop but Crowne Plaza won’t pay up’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie,  In December I checked into the Crowne Plaza Hotel in Reading, where I was staying on business. Having attended... Read more

‘A charming conwoman slowly seduced me and stole £35,000’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie,  Last year, I met a woman online called Alexis and we became great friends. Alexis told me she was... Read more

Shoppers face soaring egg prices as producers scramble to avoid collapse

Shoppers are braced for a steep rise in the price of eggs and cucumbers as industry chiefs warned that producers face collapse amid spiralling costs. Free range egg farmers urged supermarkets to immediately increase the price of a dozen eggs... Read more

Visa and Mastercard caught in legal storm over card fees

More than 100,000 British companies are to sue Mastercard and Visa over claims they charge fees on corporate credit cards at up to six times the maximum level. A class action claim will be filed on Thursday with the Competition... Read more

Cineworld chief’s quest to remain Mr Invincible

In December last year, an Ontario court awarded Cineplex nearly $1bn in damages after judges ruled against the UK chain. Cineworld is appealing the verdict. Greidinger remains confident that the decision will be overturned. Cineplex’s legal claim would rank alongside... Read more

Income squeeze worse than aftermath of financial crisis, warns Next chief

The boss of Next has said that the current squeeze on incomes is worse than the damage wrought during the financial crisis, as the retailer warned the war in Ukraine will fuel an 8pc rise in prices this autumn. Responding... Read more

‘I was jailed for being a paedophile and then Premier Inn denied me £107 refund’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie, In 2019 I booked to stay at a Premier Inn for six nights, paying in full on arrival. I was... Read more

‘Sewage flooded our garden but Southern Water won’t replace my children’s contaminated toys’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie,  On Hallowe’en last year my husband called me over to the bottom of our garden and said in an... Read more

‘BMW is refusing to fix my £62k electric car that takes nine hours to drive up North’

Has a company treated you unfairly? Our Consumer Champion is available to help. For how to contact her click here.   Dear Katie, Last year I decided it was time to get an electric car, so I traded in my BMW X5... Read more

TM Lewin collapses for second time in two years

Shirt maker TM Lewin has collapsed for the second time in less than two years as demand for suits and formal tailoring fails to recover after pandemic. The 124-year-old brand has appointed insolvency specialists at Interpath Advisory, putting 49 jobs... Read more

‘Currys has insured my VHS since 2002 but now won’t repair it’

Dear Reader, I asked Currys when it stopped selling and repairing video recorders and it declined to say. Newspaper cuttings from 2004 show the retailer’s sister firm, Dixons, which later merged with Currys, was selling its last remaining stock that... Read more

Next bets on the department store of the future

Trials for hybrid shops, selling just cosmetics and homeware, were first unveiled in July 2020. The Beauty & Home stores sell more than 250 products previously only available from Next online. By adding clothes and other well-known brands, Next is... Read more

Halfords to start selling secondhand bikes

Halfords is moving into the increasingly lucrative market for second-hand bicycles, offering customers up to £250 for their unwanted two-wheelers. The company estimates there are 7m bicycles slowly rusting away in Britain’s sheds and garages. It plans to do them... Read more

Town centres are here to stay – it’s time we made them fit for the 21st Century

Q: With the news that Northampton has one of the worst rates of vacant units in the UK, at 25pc, what can councils do? Are there any quick fixes when it comes to empty bricks and mortar? A: With every... Read more

Shoppers spared new online sales tax – for now

Mike Cherry, national chairman of the Federation of Small Businesses, said new taxes should be avoided. “Small firms already face a host of expenses when they sell online, not least marketplace fees, card transaction charges and courier costs.  Government must avoid... Read more

Matt Moulding’s THG faces ugly row over beauty discounting

Beauty suppliers to THG are restricting the flow of stock to Matthew Moulding’s online retail empire over concerns it is too aggressively discounting to hit sales targets, The Telegraph can reveal.    Dermologica, an upmarket skincare brand owned by Unilever,... Read more

JD Sports and Footasylum fined £5m over car park merger meeting

Trainer sellers JD Sports and Footasylum have been fined £5m after their chief executives unlawfully discussed commercially sensitive information without telling the mergers regulator. The Competition and Markets Authority (CMA) said Peter Cowgill of JD Sports and Barry Bown of... Read more

Amazon officially a supermarket, say competition chiefs

Amazon is now officially a supermarket, the competition watchdog has said, in a move that means the tech behemoth will be covered by stricter rules policing the way grocers treat their suppliers.  The company – which sells groceries online through... Read more