Sally says:

Waiting a year for a refund is no joke and enough to test anyone’s patience. Mary Poppins wouldn’t approve. I decided it was time to get bossy with Disneyland Paris and demand it return your cash “spit spot”.

The team went off to investigate what had gone wrong, as it was evident from the communications you had received that there was no doubt you were owed the money. It turned out that Disneyland had attempted to make the refund but the card you originally booked with had expired and so it was unable to return the cash.

This is not an unusual situation. With holidays booked and cancelled in their millions during the worst of the pandemic, this would have been a common occurrence.

Apparently, though, the team at Disneyland tried to contact you to arrange a different destination for your refund. You never got the calls.

After my intervention, Disneyland sent you an email in which you noticed that the company referred to the phone number it had been trying to contact you on – it had two missing digits. You weren’t impressed by this and wondered why its repayment system was not more efficient.

However, you were reassured that just two days after I had contacted the company, it held up its hands, apologised to you for the lengthy delay, and organised the repayment to be paid direct to your bank.

In addition to sending the money owed, Disneyland offered you, “as an exceptional gesture of goodwill”, two free nights at hotels at its Paris resort and unlimited access to its Disneyland Park and Walt Disney Studios Park, should you choose to visit. That should hopefully help the medicine go down.