Rozetka, the largest online store in Ukraine, recently set the minimum order price for free delivery to its own delivery points at UAH 700 — from February 27, buyers must pay an additional UAH 35 for delivery of each order below this threshold.
Once again, to avoid confusion: we are only talking about delivery to the distribution points of the Rozetka network. From the beginning (for many years), Rozetka delivered customers’ orders to their own stores for free – with no additional conditions in terms of amount or anything else.
Rozetka did not make any public announcements on social networks – the retailer simply imperceptibly updated the policy regarding the conditions for providing delivery services to its own points. The new conditions are detailed in the help center of the online store.
Rozetka’s new conditions for delivery of orders to delivery points
As clearly stated on the Rozetka website, if the customer rejects a part of the order, the shipping cost is not refundable and not prorated, but is still payable in full. These are the cases.
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