‘Council still hasn’t refunded my £3,000 fire door payment’
Sally says: I took up your case with Haringey Council, which after some to-ing and fro-ing called you to apologise for the delay and issued the repayment….
‘Randox cancelled my £500 medical but refused to refund me’
Dear Sally, I work overseas, but twice a year, when back in the UK, I visit Randox Health for a medical check-up. I always book and pay…
‘I only had £13 to survive after Nationwide blocked my account’
Sally says: On my request, you arranged for your grandson to email me directly – though this contact was delayed for some hours because he had spent…
‘O2 is chasing me for £1,300 owed by an imposter’
Sally says: Your nightmare experience of negotiating O2’s customer service procedures was a touch Kafkaesque, with your efforts hampered because you could not get past the security…
Financial victims ‘let down’ by body that should protect them
The Financial Ombudsman Service, which mediates disputes between consumers and companies, has promised to overhaul its operations after an independent report criticised long delays and urged it…
‘Debt collectors are chasing me for a £1.99 toy ice cream van’
Sally says: The offer for the replica 1966 Wall’s ice cream van, complete with authentic jingle mechanism, was too good to miss. The invitation confirmed you did…
‘Our dishwasher broke in May but Currys PC World is yet to refund us’
Dear Sally, I hope you can help us obtain a refund from Currys PC World for a faulty dishwasher that my husband bought for £578 in June…