Sally says:

I took up your case with Haringey Council, which after some to-ing and fro-ing called you to apologise for the delay and issued the repayment.

Despite me asking several times if any interest would be added for the lengthy period your money had sat with the council rather than in your bank account, it did not respond. You simply had the original sum returned.

But you told me you were grateful for my intervention and glad to have your money back.